passenger_services

Customer Service Information Desks
Located in the Departure Lounge, Immigration Hall and in the Arrivals Public Area (at the front of the Terminal – landside access).

Paging Services also provided.Toll-free: 1-888-AIRPORT (247-7678) in Jamaica (876) 924-8546

Other Services
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Airport Lounges

Club Kingston Lounge

Relax, Connect and Discover Club Kingston Airport Lounge.
Be surrounded by Jamaican Culture and enjoy fast track processing through Security and Immigration; complimentary premium bar, complimentary snack counter, Digicel Business Center, high speed Wi-Fi, cable television, showers and even express Spa treatments (rates apply for Spa).

 

Located at Norman Manley International Airport, Kingston.
To reserve now, visit us at www.vipattractions.com/eticket.php
Phone: 876-619-1565 / 876-381-0299

  

 

 

Government VIP Lounge 

 

   

    

Operated by NMIA Airports Limited on behalf of the Government of Jamaica.


 


Airport Art
  •     Two Carl Abrahams Murals 
  • ·   Wassi Art Collectibles
  • ·   12 Masters
  • ·    Norman Manley Bust
  • ·    National Heroes Effigies
Baggage Carts
Free of charge for passengers.
Available in the Baggage Claim Hall.
 
 
Baby Care
Baby Changing Facilities available in all restrooms in the Ticketing & Departure Concourse.

Business
Hot Spot & Wi-Fi Internet Access
Available in the Departure Lobby and the Ticketing Concourse.
Currency Exchange/Bureau de Change
Available in the Departure Lounge and public Departures Area
Tel: (876) 924-8139 & (876) 924-8666

Hotel/Operators Hospitality Desks
Hospitality Desks for Hotels and Tour operators are located in the new Arrivals Ground Transportation Hall (outside the Customs area) to provide ground transportation and other services to travellers.
Airport contact for use of the Hotel and Tour Operators’ Hospitality Desks :-    ysweeney@aaj.com.jm
Lost & Found
Located at the Security Post/Center in the Departures Public Area.
(876) 924-8452 Ext. 2063
 
Shopping, Dining & Duty Free
A wide variety of shops, duty-free and other retail outlets are available in the Departure Lounge. 
Food and Beverage services are also located in the public Departures and Arrivals Areas. 

 

 

  
 
Flight Arrival & Departure Information (FIDS)
Flight Information Display monitors are located throughout the airport.
Click to view: NMIA Flight Information
Baggage Display Monitors located in the Customs Hall.
 
 

Customer Service Information Desks
Located in the Departure Lounge, Immigration Hall and in the Arrivals Public Area (at the front of the Terminal – landside access).

Paging Services also provided.
Toll-free: 1-888-AIRPORT (247-7678) in Jamaica
(876) 924-8546
 

Special Care Services
 
Special attention and care is being made as the airport is being expanded, to ensuring the safety, comfort and dignity of passengers with disabilities.
For more information on special needs and assistance please contact your respective airline.
  • Accessible Washrooms
    All washrooms offer wheelchair accessible stalls.
  • Wheelchair Assistance
    Wheelchair assistance is available at the airline counters.

 

 

Visitor Information Services

  • Information Desk is located in the Immigration Hall. Provided by the Airport’s Customer Services Team on behalf of the Jamaica Tourist Board. 
  • Smoking Lounge ---  Sorry. Smoking is not allowed in the Airport Terminal.

Ground Transportation

  • Car Rental, Taxis and Tour Operator Services are located in the Arrivals Ground Transportation Hall, outside the Customs area.

 

Car Rental Agencies

 

Car Rental agencies are located in the Ground Transportation Hall. 

Name of Company
Telephone
Fax Number
E-mail Address
Avis
(876) 924-8293
(876) 924-8542
Budget Rent-A-Car
(876) 924-8762
(876) 924-8626
Hertz Car Rental
(876) 924-8028
(876) 924-8948
Island Car Rentals
(876) 924-8075
(876) 924-8389

 
 Public Parking

 

 Airport parking is available at the following rates:
 

Duration

Rate (J$)

Up to 1 Hour 

$150.00

Up to 2 Hours

$300.00

Up to 3 Hours

$450.00

Each subsequent 24 Hrs, or part thereof  

$600.00

 

Tel: (876) 924-8452-6
Toll free from Jamaica 1-888-AIRPORT